FAQ

Welcome to our FAQ page. Here you’ll find answers to some of the most common questions about shopping with BRINDLY LTD. If you can’t find what you’re looking for, feel free to reach out at support@brindlyltd.shop—we’re always happy to help.

🛒 Orders & Payments

Q1: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

Q2: Can I modify or cancel my order after placing it?
If your order hasn’t been dispatched yet, we’ll do our best to accommodate changes or cancellations. Please contact us immediately at support@brindlyltd.shop.

🚚 Shipping & Delivery

Q3: Do you ship internationally?
Yes! We ship across the UK and worldwide. UK shipping is always free, international shipping is £15, and orders over £180 ship free globally.

Q4: How long will my order take to arrive?

  • UK orders: 3–5 business days.

  • International orders: 7–15 business days, depending on destination and customs clearance.

Q5: How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email to follow your parcel’s journey.

🔄 Returns & Refunds

Q6: What is your return policy?
We offer free returns and exchanges within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.

Q7: How do I return an item?
Simply contact us at support@brindlyltd.shop, and we’ll provide you with a prepaid return label.

Q8: How long will it take to receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.

🏺 Products & Care

Q9: Are your vases handmade?
Many of our vases are handcrafted, which means slight variations in size, shape, or color may occur. We see this as part of their unique charm.

Q10: How do I care for my vase?

  • Terracotta & Stoneware: Wipe with a soft, dry cloth. Avoid prolonged contact with water.

  • Ceramic: Clean gently with warm water and mild soap.

  • Rattan: Keep in a dry environment to preserve natural fibers.

  • Iron: Wipe dry immediately after cleaning to prevent rust.

Q11: Can your vases hold water for fresh flowers?
Yes, most of our ceramic, stoneware, and iron vases are water-tight. However, rattan and some terracotta vases are best suited for dried flowers or decorative use.

📞 Customer Support

Q12: How can I contact you?
You can reach us via:

  • Email: support@brindlyltd.shop

  • Phone: +44 1179 826513

  • Address: 10 Northfield Avenue, Hanham, Bristol, England, BS15 3RB

We typically respond within 24–48 hours on business days.

✨ Still have questions? Don’t hesitate to contact us. At BRINDLY LTD, we’re here to make your shopping experience smooth, inspiring, and worry-free.